Overview

At Nxt Level Labz, we want to ensure complete satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a straightforward refund policy to address your concerns. Please read the following policy carefully:

Eligibility for Refunds

  • To be eligible for a refund, the product must be unused, unopened, and in its original packaging.
  • Refunds will not be granted for products that have been opened, used, or tampered with, unless there is a manufacturing defect.

Manufacturing Defects and Quality Issues:

  • If you receive a product that has a manufacturing defect or quality issue, please contact our customer support team at info@nxtlevellabz.com.
  • We will request additional information, such as photographs or a detailed description, to assess the issue.
  • Upon confirmation of a manufacturing defect or quality issue, we will provide a full refund or send a replacement product, based on your preference.

Missing Products:

  • If you discover that any items are missing from your order, please notify us promptly by contacting our customer support team at info@nxtlevellabz.com.
  • Please include your order number and provide a detailed description of the missing products in your email.
  • Our team will investigate the matter thoroughly to ensure the accuracy of your claim.
  • We will request additional information or evidence, such as photographs or order details, to assist in our investigation.

Change of Mind:

  • Delivery charges may apply and will be calculated based on the weight, dimensions, and destination of your order. The applicable delivery charges will be displayed during the checkout process.
  • We understand that circumstances may change, and you may no longer require the product. In such cases, refunds may be granted on a case-by-case basis.
  • To request a refund due to a change of mind, please contact our customer support team at info@nxtlevellabz.com.
  • The product must be returned in its original condition, unopened and unused, with all original packaging intact.
  • Refunds for change of mind will not include shipping costs.

Return Process:

  • Before returning any product, please contact our customer support team at info@nxtlevellabz.com to initiate the return process and obtain a return authorisation.
  • Returned products should be securely packaged to prevent damage during transit.
  • You are responsible for the return shipping costs unless the return is due to a manufacturing defect or quality issue.

Return Process:

  • Once we receive the returned product and confirm its eligibility for a refund, we will process the refund within 10 days.
  • Refunds will be issued in the original form of payment used during the purchase.
  • Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider.

Contact Us:

  • If you have any questions or need assistance with our refund policy, please contact our customer support team at info@nxtlevellabz.com. We are here to help and address any concerns you may have.

    Please note that this refund policy is subject to change at our discretion. Any modifications will be communicated through our website or other appropriate channels.

    Thank you for choosing Nxt Level Labz. We appreciate your trust, and we strive to provide excellent customer service and satisfaction.