Overview

At Nxt Level Labz, we strive to provide a seamless and reliable delivery experience for all our valued customers. We understand the importance of timely and secure delivery of your orders, and we are committed to ensuring your satisfaction throughout the process. Please take a moment to review our Dispatch and Deliveries Policy below:

Order Processing and Dispatch

  • Orders placed before 3pm on business days will be processed and dispatched on the same day. Orders placed after 3pm or on weekends and public holidays will be processed on the next business day.
  • We will notify you via email or SMS once your order has been dispatched, providing you with the necessary tracking information.

Delivery Methods and Timeframes

  • We partner with reliable courier services to ensure fast and secure deliveries.
  • The estimated delivery timeframe will vary based on your location and the shipping method chosen at the time of checkout.
  • Standard delivery within UK typically takes 2-3 business days.

Tracking and Order Status

  • To keep you informed and updated, we provide a tracking number with each dispatched order. You can use this tracking number to monitor the progress of your delivery through our website or the courier’s online tracking system.
  • If you have any questions or concerns regarding the status of your order, our customer support team is readily available to assist you. Please reach out to info@nxtlevellabz.com

Delivery Charges

  • Delivery charges may apply and will be calculated based on the weight, dimensions, and destination of your order. The applicable delivery charges will be displayed during the checkout process.

Delivery Address

  • It is your responsibility to provide an accurate and complete delivery address during the ordering process. Please ensure that all necessary details, such as apartment numbers or specific instructions, are provided to avoid any delivery delays or issues.

Damaged or Lost Packages

  • In the event that your package arrives damaged or is lost during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.

Please note that the above policy is subject to change at our discretion. Any modifications will be communicated to you through our website or other appropriate channels. Should you have any further questions or require additional information, please do not hesitate to contact our customer support team. We are here to assist you and provide the best possible delivery experience.

Thank you for choosing Nxt Level Labz. We appreciate your business!